Retail Digital Client Services Team Leader (Luxury Retail)

International Luxury Brand

Team Leader

Client Details

Our client is seeking a passionate and experienced Digital Client Services Team Leader to join a leading international luxury retail environment. In this role, you will oversee a dynamic customer service team, delivering exceptional client experiences while driving both service excellence and sales performance across the Asia Pacific region. You will play a key role in building strong client relationships through digital channels and ensuring every interaction reflects premium brand standards.

Description

• Lead and support a team providing customer service across multiple digital platforms, including phone, live chat, email, and social media
• Develop client relationships and drive revenue through personalized client outreach and clienteling strategies
• Understand customer needs and effectively resolve product or service-related concerns
• Provide end-to-end support throughout the e-commerce journey, including aftersales service
• Collaborate with internal stakeholders to ensure timely and effective issue resolution
• Coach, mentor, and motivate team members to achieve KPIs and deliver high performance
• Monitor team performance and provide constructive feedback and guidance
• Foster a positive and collaborative team culture with strong communication
• Assist with daily operations to ensure service standards and targets are consistently met
• Ensure proper escalation procedures are followed and handled efficiently
  
  

Profile

• Minimum 4 years of experience in customer service, preferably within luxury, fashion, or retail industries
• Proven ability in driving sales and building client relationships (clienteling experience is highly preferred)
• Strong customer-first mindset with excellent problem-solving abilities
• Fluency in English, Mandarin, and Cantonese (both spoken and written)
• Strong leadership skills with the ability to inspire and develop a team
• Highly proactive, energetic, and results-driven
• Strong analytical and communication skills
• Willingness to work on shifts, weekends, and public holidays
  
  

Job Offer

This is an exciting opportunity to be part of a fast-paced, digitally driven environment within the luxury industry, where you can make a meaningful impact on both customer experience and business growth.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ms. Chan on Apply Now.