Collection and Customer Service Officer

This is an exciting opportunity with a fast‑growing startup financial institution headquartered in Singapore.

The role is centred on delivering exceptional customer service while driving operational excellence in a dynamic, performance environment.

Client Details

Fast‑growing startup financial institution headquartered in Singapore.

Description

• Act as the primary customer contact across all communication channels, efficiently processing loan applications while ensuring accuracy, compliance, and detailed record keeping.
• Maintain high levels of productivity and service quality by managing new, in‑progress, and decisioned applications in an organized and structured manner to consistently meet KPIs and financial targets.
• Demonstrate in‑depth product knowledge to clearly communicate application requirements, approval or decline decisions, and repayment terms to customers.
• Proactively engage customers and internal stakeholders by providing application updates, requesting additional documentation, handling enquiries and complaints, and ensuring timely resolution of service requests.
• Manage collections‑related activities by handling inbound calls, reminding customers of overdue or over‑limit balances, following up on repayments, and addressing cardholder enquiries professionally while contributing to a positive team environment.

Profile

• Undergraduate degree
• 2-5 years of experience in sales and customer service; experience in financial services is an advantage.
• Strong proficiency in Microsoft Office applications, with demonstrated competency in Excel.
• Effective business writing and documentation skills, ensuring clear and professional communication.
• Confident conversational and interpersonal skills, with the ability to engage customers across multiple channels, including online support platforms.
• Clear and fluent communication skills in English and Cantonese/Mandarin.
  
  

Job Offer

• A competitive salary.
• Opportunities to work within the dynamic Fintech industry.
• Be part of a small-sized company with a collaborative and supportive work environment.
• Potential for professional growth and skill development in the Banking & Financial Services sector.
  
  

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact June Kwong on Apply Now.