Customer Services Officer - Financial Services Firm

Looking for candidates who have solid experience in handling customer services via hotline / mailbox, open to candidates from non-financial services industry.

Client Details

A highly established financial services organisation is seeking a Customer Services Officer to join its corporate communications team. This role acts as a key contact point between the organisation and the public, handling enquiries with professionalism, accuracy and care.

You will be part of a small and supportive team responsible for managing inbound enquiries and supporting external engagement activities.

Description

• Handle public enquiries via hotline, shared mailbox and written correspondence
• Respond to general enquiries in line with defined guidelines and procedures
• Manage and monitor enquiry cases to ensure timely follow‑up
• Liaise with internal teams to obtain accurate information for enquiry responses
• Provide support to event team for engagement activities when is required

Profile

• 3-5 years' relevant experience in customer service, public enquiries, corporate communications or hotline roles
• Experience in financial services, insurance, banking or regulated environments is an advantage
• Candidates without financial services background are welcome if they have strong enquiry / hotline exposure
• Good communication in Cantonese, English and Mandarin

Job Offer

• Join a well‑respected and stable financial institution
• Clear processes, training and support from an experienced supervisor
• Great for career development
• Positive team culture
  
  

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Joyce Chan on Apply Now.