Customer Service Supervisor / Officer (Airline - Call Center)

The Job

• Client: The CS Hotline of a renowned Airline
• Position: Customer Service Supervisor / Customer Service Executive
• Responsibilities: You will be based in the call center and work under the member service hotline of the Airline. You will answer inquiries from world-wide members on flight schedule, ticket reservation, updates on member privileges, handling complaints, etc
• $15-28K basic salary. 5-day work. Medical. Year-end bonus. Performance Incentive. $2-3K shift allowance.

Requirements

• Secondary educated
• 1 year or above experience in customer services
• Relevant experience in call center environment will be an advantage but not a must
• For Supervisor position, relevant supervisory experience in call center environment is required
• Strong passion in travel industry
• Good customer service skills
• Good command of spoken English and Chinese
• Speaker of a third language (Putonghua / Japanese / Korean, etc) will be an advantage
• Candidates without previous CS experience but possess strong interest in the industry are also welcome